Public Employment Services
Shaping and Managing Effective Public Employment Services in Nepal
SELF-PACED | SELF-GUIDED
Course Code Language
PES002 English
Welcome to the course
Welcome to the Shaping and Managing Effective Public Employment Services in Nepal (SMEPES-N) learning programme.
Developed under the ILO Strengthening of Employment Service Centres in Nepal (SESC) Project, this self-paced course supports the strengthening of Public Employment Services (PES) and Employment, Skills and Entrepreneurship Centres (ESECs) by building the knowledge and skills of policymakers, PES managers and practitioners.
The programme introduces the principles, functions and operations of modern Public Employment Services and explores practical approaches to delivering effective, inclusive and client-centred services. Drawing on international experience and the Nepalese context, it aims to support continuous learning and improved service delivery across Nepal's employment service system.
Key features
FLEXIBILITYLearn at your own pace and review anytime you want. |
RELEVANCEExplore practical approaches, examples and real-world Public Employment Services. |
PROFESSIONAL
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CERTIFICATEDownload your digital certificate at the end of the course. |
Who is this course for?
This course is designed for policymakers, government officials working in public employment services, and practitioners seeking to strengthen their knowledge and institutional capacity to design, manage, and coordinate effective Public Employment Services at national and subnational levels; and managers, particularly those employed in Employment, Skills and Entrepreneurship Centres.
It is intended for professionals who:
- manage or supervise Employment, Skills and Entrepreneurship Centres;
- work with employers and labour market stakeholders;
- coordinate employment programmes and initiatives; or
- contribute to the development of Public Employment Services at the federal, provincial or local levels.
The programme is suitable for both new and experienced staff.
What will I learn?
By the end of this programme, you will be able to:
- Explain the role and functions of modern Public Employment Services.
- Understand how Public Employment Services are governed, organised and managed.
- Design and deliver effective services for jobseekers and employers.
- Use partnerships and Labour Market Information to improve service delivery.
- Understand the role of digitalisation in modern employment services.
- Apply approaches to organisational development, quality assurance and performance improvement.
How is the course organized?
The programme consists of 10 self-paced modules that build progressively from the foundations of Public Employment Services to organisational management and continuous improvement.
The total estimated learning time is approximately 20–25 hours.
Complete all modules in sequence to progressively build your knowledge and practical skills.
Learning journey
Each module follows a similar learning structure and includes a range of activities designed to support active learning.
Throughout the course, you will encounter:
- Introductions outlining the purpose of each module;
- Learning objectives describing what you will achieve;
- Interactive content presenting key concepts and examples;
- Reflection questions encouraging you to relate learning to your own work;
- Interactive activities, including matching exercises, click-and-reveal interactions, sorting activities and process diagrams;
- Practical scenarios illustrating real-world situations faced by Public Employment Services; and
- Knowledge checks to help you review and consolidate your learning.
You can complete the course at your own pace and revisit any module whenever you wish.
Module overview
| Module | Learning objectives |
|---|---|
| 1. Fundamentals of Public Employment Services | Understand the role, functions and evolution of Public Employment Services within labour market systems. |
| 2. Governance and Institutional Frameworks of PES | Explore governance models, organisational arrangements and institutional responsibilities for Public Employment Services. |
| 3. Strategic Planning and Service Delivery Models | Understand how Public Employment Services organise the delivery of services to jobseekers and employers. |
| 4. Active Labour Market Policies and PES | Examine the role of Active Labour Market Policies and how they support employment outcomes through Public Employment Services. |
| 5. Design of Services for Jobseekers and Employers | Learn how to design accessible, client-centred services and strengthen employer engagement. |
| 6. Public-Private Partnerships in Employment Services | Understand how collaboration with employers and other stakeholders strengthens employment services. |
| 7. Labour Market Information and Analysis | Learn how Labour Market Information supports planning, service delivery and evidence-based decision-making. |
| 8. Digitalisation in Public Employment Services | Explore digital tools, innovation and digital transformation in employment services. |
| 9. Human Resources and Financing Models | Understand how people, leadership and resources contribute to effective Public Employment Services. |
| 10. Quality Assurance and Performance Management | Learn how performance management and continuous improvement support high-quality service delivery. |
Tips for success
- Complete the modules in the recommended order.
- Participate in the interactive activities and reflection exercises.
- Consider how the concepts apply to your own Employment, Skills and Entrepreneurship Centre.
- Revisit modules whenever you need a refresher.
- Think about how you can apply your learning in your day-to-day work.
Completing the programme
This programme is intended to support your professional development and contribute to the continued strengthening of Employment, Skills and Entrepreneurship Centre across Nepal.
We hope the knowledge and practical approaches presented throughout the course will help you deliver high-quality, inclusive and responsive employment services that better meet the needs of jobseekers, employers and communities.
Learn more about ILO Employment Services
Watch the video below to learn more about Public Employment Services.
Captions are enabled automatically, with Nepali preferred when a Nepali caption track is available for the video.
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