Public Employment Services
Delivering Effective Public Employment Services in Nepal
SELF-PACED | SELF-GUIDED
Course Code Language
PES001 English
Welcome to the course
Welcome to the Delivering Effective Public Employment Services in Nepal (EEPES-N) learning programme.
Developed under the ILO Strengthening of Employment Service Centres in Nepal (SESC) Project, this self-paced course supports Employment, Skills and Entrepreneurship Centre/Employment Service Centre (ESC) Counsellors and staff by strengthening the knowledge and practical skills needed to deliver high-quality employment services.
The programme introduces the core functions of Employment, Skills and Entrepreneurship Centres and explores practical approaches to supporting jobseekers and employers throughout their employment journey. Drawing on international good practices and the Nepalese context, it aims to strengthen professional practice and contribute to more effective, inclusive and client-centred employment services.
Key features
FLEXIBILITYLearn at your own pace and review anytime you want. |
RELEVANCELearn through interactive activities, practical examples and workplace scenarios. |
PROFESSIONAL
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CERTIFICATEDownload your digital certificate at the end of the course. |
Who is this course for?
This course is designed for Employment Coordinators, Employment Counsellors and other frontline staff working in Nepal's Employment, Skills and Entrepreneurship Centre/Employment Service Centres.
It is intended for professionals who:
- register and support jobseekers and employers;
- provide employment counselling and career guidance;
- conduct assessment, profiling and job matching;
- work with employers to facilitate recruitment and promote employment opportunities;
- refer clients to training providers and other support services; or
- contribute to the delivery of employment services at the local level.
The programme is suitable for both newly appointed and experienced Employment, Skills and Entrepreneurship Centre/Employment Service Centre staff.
What will I learn?
By the end of this programme, you will be able to:
- Understand the role of Employment, Skills and Entrepreneurship Centre/Employment Service Centres within Nepal's Public Employment Service.
- Apply ethical and professional principles when working with jobseekers and employers.
- Use Labour Market Information to support employment counselling and service delivery.
- Conduct effective employment counselling, assessment and profiling.
- Deliver personalised employment services to diverse groups of jobseekers.
- Support jobseekers and employers through job matching, referrals and employer engagement.
- Use digital tools to enhance employment services.
- Contribute to performance monitoring, service quality and continuous improvement.
How is the course organized?
The programme consists of 12 self-paced modules that progressively build the knowledge and practical skills required to deliver effective employment services, from understanding Nepal's Public Employment Service to supporting clients, working with employers, using digital tools and contributing to service quality.
The total estimated learning time is approximately 25 hours.
Complete all modules in sequence to progressively build your knowledge and practical skills.
Learning journey
Each module follows a similar learning structure and includes a range of activities designed to support active learning.
Throughout the course you will encounter:
- Introductions outlining the purpose of each module;
- Learning objectives describing what you will achieve;
- Interactive content presenting key concepts and practical examples;
- Reflection questions encouraging you to relate learning to your own work;
- Interactive activities, including matching exercises, click-and-reveal interactions, sorting activities and process diagrams;
- Practical scenarios illustrating situations commonly encountered by Employment Counsellors; and
- Knowledge checks to help you review and consolidate your learning.
You can complete the course at your own pace and revisit any module whenever you wish.
Module overview
| Module | Learning objectives |
|---|---|
| 1. Introduction to Labour Market Institutions and Public Employment Services in Nepal | Understand the institutional and policy framework for Public Employment Services in Nepal and the role of Employment, Skills and Entrepreneurship Centre/Employment Service Centres within the wider employment system. |
| 2. Role and Ethics of Employment Counsellors | Explore the responsibilities, ethical principles and professional behaviours that support high-quality employment services. |
| 3. Labour Market and Service Needs Assessment | Learn how Labour Market Information supports client assessment, employment counselling and evidence-based service delivery. |
| 4. Client-Centred Counselling Techniques | Develop communication and counselling skills to assess needs, build rapport and support informed employment decisions. |
| 5. Profiling Jobseekers and Needs Assessment | Understand how assessment, profiling and Individual Employment Plans support personalised employment services and effective case management. |
| 6. Career Guidance and Employability Support | Explore how Employment Counsellors support jobseekers throughout the career development process. |
| 7. Working with Vulnerable Groups | Learn how to recognise barriers to employment and adapt services to support vulnerable jobseekers through inclusive and personalised approaches. |
| 8. Job Matching and Employer Engagement | Develop practical approaches to job matching, employer services and employment intermediation that respond to the needs of both jobseekers and employers. |
| 9. Case Management | Explore how case management supports coordinated, person-centred employment services through planning, follow-up and caseload management. |
| 10. Referral Systems and Partnerships | Understand how referrals and collaboration with partner organisations improve coordination and access to employment-related support services. |
| 11. Digital Tools in Employment Services | Explore how digital technologies and online tools enhance service delivery while supporting inclusive and client-centred employment services. |
| 12. Monitoring, Reporting and Service Quality Standards | Learn how monitoring, reporting and performance management contribute to continuous improvement and better employment outcomes. |
Tips for success
- Complete the modules in the recommended order.
- Participate in the interactive activities and reflection exercises.
- Consider how the concepts apply to your own Employment Service Centre.
- Revisit modules whenever you need a refresher.
- Think about how you can apply your learning in your day-to-day work.
Completing the programme
This programme is intended to support your professional development and strengthen your ability to deliver effective employment services within Nepal's Employment, Skills and Entrepreneurship Centre/Employment Service Centres.
We hope the knowledge and practical approaches presented throughout the course will help you provide high-quality, inclusive and responsive services that better meet the needs of jobseekers, employers and local communities while contributing to the continued development of Nepal's Public Employment Service.
Learn more about ILO Employment Services
Watch the video below to learn more about employment services.
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